Audience-focused content strategy services


Get your audience’s attention more often, and more effectively


Whether you’re moving to a new website or intranet platform, or you’ve decided that the timing is right for cleanup, talk to us. We’ll help you build a content strategy to improve your audience’s experience, so they get what they need – and keep coming back.

Making sure your content is consistently high impact


You might be seeing quality or usability challenges such as inconsistent information flow and language. Or maybe your teams are making faulty assumptions about user perspectives. If either of these things are true, you could also be seeing low engagement with your content.

Actionable content strategies


When you work with us, we get to know your business and then go deep into your content and give you actionable recommendations. We can also help you execute those recommendations, including building strategies for your:

What you get from us: a framework and a plan


We learn about your organization and build out detailed recommendations for your unique content challenges. To do this, we:

  1. Analyze your business needs by:

    • Auditing and assessing your content.
    • Conducting content-focused user research.
    • Building user personas.
  2. Develop a vision and guiding principles for your content strategy.

  3. Design a content strategy that is tailored to your users’ and your organization’s needs.

  4. Show you how to implement the strategy, with a roadmap to evolve your content strategy practices over time.

Working with us, step by step


Your organization is unique, including your challenges, goals, and your project’s scope. Before we start, we create a custom plan with clear stages and key activities at each point, so you know what to expect as we go forward.

  1. Step 1: Discovery and strategy

    We take a deep look at your organization and your audience, using research and data to identify gaps and challenges in your current approach to content.

  2. Step 2: Design

    At the design stage, we create the backbone of your strategy by defining your content and functional needs. We use the information we’ve gathered to create tools, models, frameworks, and processes that will make up your audience-focused content strategy.

  3. Step 3: Validation

    Our recommendations are based on research, so we test our content strategies with audiences and internal stakeholders.

  4. Step 4: Development

    At this stage, we work with stakeholders on development. Depending on the needs of the project, we may:

    • Create detailed standards and guidelines.
    • Define a content migration plan.
    • Establish style guides or templates.
    • Revise old content or write new content to meet your new standards.

    If you would like us to, we can also:

    • Train your in-house team to develop the content.
    • Provide editorial oversight to ensure that the new/revised content meets the standards.
    • Carry out all the development work for you.
  5. Step 5: Publication and maintenance

    Publication: Your team will publish your new/revised content through your content management system.

    Maintenance: We can work with you to create a maintenance plan so you’re ready to monitor and evolve your content strategy.

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