Case studies

City of Surrey

City of Surrey’s online team, drawn to Content Strategy Inc’s research-based approach, hired us to support them in better serving their resident audiences through the City of Surrey website.

Tourism Saskatchewan

Getting the word out about all that Saskatchewan has to offer is the raison d’être of Tourism Saskatchewan. We were lucky to work with the amazing communications and marketing teams in Regina. 

BC Hydro

BC Hydro, the province’s electricity utility, is one of our long-term clients. This project involved providing guidance and recommendations on a content strategy for the About Us section of 

Servus Credit Union

We were asked to look at how Servus communications and marketing teams were managing the creation and maintenance of content across traditional and digital channels. 

I Challenge Diabetes

ICD offers dozens of standalone events from retreats to races to camping trips for youth, families, and adults, and ongoing programs across Canada every year, all with the aim to ‘test the limits of living with type 1 diabetes.’


Powershifter is a boutique digital agency in Vancouver with a wide range of clients, including those in the finance, technology, and telecommunication industries.

Adoptive Families Association

The Adoptive Families Association of BC (AFABC) partnered with the provincial Ministry of Child and Family Development to improve access to services for these youth, who often struggle with a variety of issues such as housing, employment, and education.


TELUS has a reputation for superior customer service. But when they realized customers were getting stymied in the “Support” section of the website, they looked to CSI for help.