Writing for web accessibility [Recording and slides]

What makes digital content accessible?
This May, Farah Hirani presented with the Vancouver User Experience Group (VanUE). She explains how to write content that lowers barriers for people with disabilities, and how the process can benefit everyone.

Case study presentation: Lessons learned in content strategy

I was thrilled to co-present with Tourism Saskatchewan‘s Manager of Communications Elizabeth Braitenbach at MARCOM last week. Our case study presentation shared CSI’s step-by-step approach to implementing a content strategy with Tourism Saskatchewan, from discovery to solutions. Thanks again to the great people at MARCOM for inviting us!

Content teamwork: Aligning your people and process [Workshop slides]

But how are you actually going to make it work? Not just today, but tomorrow, and next year, and the year after that? Sound magical? Nope, it’s just good content governance. Kathy Wagner and Melissa Breker’s 2016 half-day Collective Conference workshop led participants through exercises and examples of how people and process fit into the larger content governance […]

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