Content governance


Content in Practice: Sophia Hoosein and Jessica MacQueen from the Government of Alberta


Sophia Hoosein and Jessica MacQueen from the Government of Alberta talk about bringing content strategy to the public sector where bureaucracy and politics are the norm.

Improving your content management: Organize and track content to keep it up-to-date


Outdated content due to poor content management is a common problem on large websites. Keeping track of which content needs to be updated, archived, and removed on an ongoing basis can seem daunting. We’ve put together a list of resources to help you tackle the problem from different angles, a little bit at a time.

Content in Practice: Lisa Gibson from Microsoft Canada


Lisa Gibson, who leads the communications team at Microsoft Canada, talks about the content challenges that come when companies need to communicate during a crisis.

Content in Practice: Alanna Schulz from the City of Surrey


Alanna Schulz from the City of Surrey talks about challenges to creating and managing digital content for a modern multicultural city.

Content in Practice: Padma Gillen on the digital transformation at Gov.uk and his new book, Lead With Content


Padma Gillen is the former head of content design at Gov.uk and the author of Lead with Content, which provides a framework for ensuring that digital transformations are successful by prioritizing content.

Designing content process and workflow for large rewriting projects


Content processes are how people do the work of content. Workflow helps people do the work.

Content in Practice: Peter Kelly from Maple Leaf Sports and Entertainment on creating digital content for the Raptors, the Maple Leafs, and more


Peter Kelly is the director of digital experience for Maple Leaf Sports & Entertainment and responsible for content being produced to support the NBA champion Toronto Raptors, the Toronto Maple Leafs (NHL), the Toronto FC (MLS), and the Toronto Argonauts (CFL).

Content in Practice: Geoffrey Daniel from the Allard School of Law at UBC


On the Content in Practice podcast, Geoffrey Daniel (Twitter, LinkedIn) talks about bringing a user focus and content governance to the website of the Allard School of Law at the University of British Columbia.

Content processes, part 3: The token is transformed by the process


The token is what is passed along in a content process, and helps you know when one process ends and another begins.

Content processes, part 2: Naming content processes


When naming content processes, it’s important to choose words that are clear, specific, and informative.

Content in Practice: Hilary Marsh on content strategy for associations


On the Content in Practice podcast, Hilary Marsh talks about the unique content context of associations and non-profits and the content challenges they face.

Content processes, part 1: Bringing business analysis to content


Content processes help streamline content operations by making sure everyone knows what they need to do.

The importance of resilience in content teams


Resilience is important when you work in a content role. Building a culture of resilience in content teams creates stronger employees and working groups.

Filter by