Outdated content due to poor content management is a common problem on large websites. Keeping track of which content needs to be updated, archived, and removed on an ongoing basis can seem daunting. We’ve put together a list of resources to help you tackle the problem from different angles, a little bit at a time.
Lisa Gibson, who leads the communications team at Microsoft Canada, talks about the content challenges that come when companies need to communicate during a crisis.
Alanna Schulz from the City of Surrey talks about challenges to creating and managing digital content for a modern multicultural city.
Padma Gillen is the former head of content design at Gov.uk and the author of Lead with Content, which provides a framework for ensuring that digital transformations are successful by prioritizing content.
Content processes are how people do the work of content. Workflow helps people do the work.
Peter Kelly is the director of digital experience for Maple Leaf Sports & Entertainment and responsible for content being produced to support the NBA champion Toronto Raptors, the Toronto Maple Leafs (NHL), the Toronto FC (MLS), and the Toronto Argonauts (CFL).
On the Content in Practice podcast, Geoffrey Daniel (Twitter, LinkedIn) talks about bringing a user focus and content governance to the website of the Allard School of Law at the University of British Columbia.
The token is what is passed along in a content process, and helps you know when one process ends and another begins.
When naming content processes, it’s important to choose words that are clear, specific, and informative.
On the Content in Practice podcast, Hilary Marsh talks about the unique content context of associations and non-profits and the content challenges they face.
Content processes help streamline content operations by making sure everyone knows what they need to do.
Resilience is important when you work in a content role. Building a culture of resilience in content teams creates stronger employees and working groups.
On the Content in Practice podcast, Tourism Saskatchewan’s Elizabeth Braitenbach talks about her organization’s transformation to digital.